INTRUST Bank Arena is an ASM Global managed facility and adheres to “VenueShield” – an advanced environmental hygiene and operational protocol developed for more than 325 ASM Global facilities around the world. All protocols are aligned with public health authorities, medical and industry experts. VenueShield reduces physical touch points, increases venue sanitation and cleanliness, and provides health monitoring guidelines and services. These safeguards and procedures have been customized to INTRUST Bank Arena to inspire confidence and trust in the employees, athletes, artists, and guests that use this venue.

We can't wait to welcome you back to INTRUST Bank Arena. The health and safety of our staff, clients and guests are of the utmost importance. We will be implementing new procedures to help mitigate the risks of contracting COVID-19. 

Tickets & Seating:

• Full contactless mobile ticketing will be implemented for guests to use self-serve ticket scanners at all arena entrances, reducing points of contact with staff. Mobile tickets for events can be seamlessly accessed or transferred via customer’s Select-A-Seat account.

Environmental Hygiene:

• INTRUST Bank Arena has upgraded its HVAC system to provide a higher quality of filtered air and has installed bi-polar ionization equipment throughout the facility.
• Electrostatic sprayers will be used to evenly disperse disinfectants across surfaces quickly and evenly.
• Additional staff will be dedicated to restrooms and other high-traffic areas, and the arena seating bowl will be fully disinfected prior to fan arrival.
• Hand sanitizer stations will be located throughout the arena.
• In preparation for event days, additional cleaning staff will be available to facilitate increased cleaning and sanitization, with a focus on high-touch areas.

Guest & Workforce Safety:

• Face masks will be encouraged of guests but they are no longer required unless asked for by a tour.
• A Clear Bag Policy has been implemented and bags larger than 14" x 6" x 14" will not be allowed. Each ticketed guest can carry one large clear bag – either a one-gallon plastic storage bag or the 14" x 6" x 14" clear bag – plus a small clutch or purse (5.5” x 8.5”). The clear bag policy will speed up the entry process into the venue, improve security and limit touch points. Clear bags allow staff to check for prohibited items without having to touch or open a bag.
• All INTRUST Bank Arena staff will undergo additional health and safety training prior to welcoming fans back and will complete health & safety questionnaires in advance of each scheduled shift.
• All staff, vendors and volunteers will undergo a touchless temperature screening before entering the workplace. 

Food & Beverage:

• Concessions will utilize a reduced menu, have dedicated beverage attendants, offer single use condiment packets and have plexiglass barriers in place, all in an effort to limit contact. Additional contactless payment options (Apple Pay, Google Wallet) will be available at every point of purchase.
• A new mobile food and beverage ordering system will allow ordering and paying via mobile phone and offering express pickup locations in an effort to maximize physical distancing in concessions lines.
• INTRUST Bank Arena now offers cashless concessions, a cash-free experience where only card and mobile payments are accepted. 

We have taken enhanced health and safety measures - for you, our other guests, and ASM Global Team Members.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a contagious disease that can lead to severe illness and death.

By visiting, you voluntarily assume all risks related to exposure to COVID-19.